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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sergio Martinez

March 7, 2025

5  out of  5
rating by Sergio Martinez
"Thank you to Ismael, for your professionalism in the process of explaining the steps, to take to get insured for my house, and Auto. I mentioned that it's been years since I last had to negotiate insurance especially since you explained the process in detail on how much we can save compared to the "other" insurance company that was constantly getting expensive everytime my parents renewed. Im just greatful that you were patient with me every step of the way and made it simple in every way. I definitely feel that my parents and I made the right choice. Thank you once again I look forward to continue our Insurance needs with State Farm."
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Ashley Monk

February 19, 2025

5  out of  5
rating by Ashley Monk
"Very easy process and Ismael was great."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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jami stallings

February 3, 2025

5  out of  5
rating by jami stallings
"Thorough explanation of the options and policy. Thank you, Ismael."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Cynthia Rosales

January 23, 2025

5  out of  5
rating by Cynthia Rosales
"I was very pleased with Ismael Lopez with Marybel Castillejas State Farm office in Forney . I have likely been overpaying on auto insurance for years and they were able to provide a lower premium with more coverage . Wow! Search no more . Easy transition . Thank you bunches! Added 1/25/25 unfortunately things changed since we started with her office . It started off great but dwindled from missing a scheduled appt, never apologizing or calling or addressing our questions or concerns . We looked forward to meeting our agent but never did . It wasn’t until I emailed agent addressing all our concerns that she got involved and emailed us but never heard from her verbally . Therefore , we decided to make a switch. Customer service is important and i think some slip through the cracks ."
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Cynthia Guerra

January 17, 2025

5  out of  5
rating by Cynthia Guerra
"Shopping to lower my insurance and they were able to help me save almost $300 a month! Great customer service."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Omar Perez

December 6, 2024

5  out of  5
rating by Omar Perez
"Maribel! Has been my insurance agent for a couple of years now home and auto! She is knowledgeable and knows how and what coverage was perfect for me! Her and her team are the best!"
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Mireya Alvarez

December 3, 2024

5  out of  5
rating by Mireya Alvarez
"Good assistance and fair prices. I got my insurance for my first house with them and I got a discount because I added my car 👍🏻"
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Randy Logan

December 2, 2024

5  out of  5
rating by Randy Logan
"Ismael was cordial, efficient and fit me in at the end of the day. He took care of all my needs! Thanks!"
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Agnes Quintana

September 1, 2024

5  out of  5
rating by Agnes Quintana
"Thank you for your great and efficient service, Kristi Quintana. You made the insurance buying experience very understandable and easy to understand."
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Harrison Casco

July 23, 2024

5  out of  5
rating by Harrison Casco
"Great customer service from Ismael. I was able to get the auto and life insurance bundle and he explained to me step by step on how everything worked. Any question I had he answered happily."
We responded:
"Thank you so much for taking the time to leave us a review! Ismael is a great asset to our agency! :)"
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Pamela

July 18, 2024

5  out of  5
rating by Pamela
"I loved working with Kristi! She helped set up my home and car insurance. She helped explain everything single detail for home insurance and communicated with the lender to ensure we had everything we needed. Def recommend :)"
We responded:
"We love Kristi! Thank you for taking the time to leave us a review. "
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V M Lau

July 3, 2024

5  out of  5
rating by V M Lau
"Castilleja-State Farm. Thanks for your service. And mi Insurance Agent.. to provide me all the help and answers to me. I really appreciate that. Thanks Again. VM.LAU"
We responded:
"Thank you so much Victor for your 5 star review! It is truly appreciated! :)"
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Jose Gutierrez

May 25, 2024

5  out of  5
rating by Jose Gutierrez
"It was very detailed there"
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M&M Andablo

May 13, 2024

5  out of  5
rating by M&M Andablo
"Great experience with Ismael Lopez! He was helpful, efficient, and made the whole process easy. Overall, I felt reassured knowing that my insurance needs were in capable hands. Highly recommend for anybody!"
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Vanessa Nash

April 30, 2024

5  out of  5
rating by Vanessa Nash
"Kristi was really helpful and responsive while getting my homeowners and auto insurance set up. She made the process easy and quick!"
We responded:
"Kristi is great we love her! We are so glad she was able to help you with your auto and home insurance needs. Thank you for your review! "
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Alahna Quintana

April 15, 2024

5  out of  5
rating by Alahna Quintana
"Kristi Quintana was the sweetest and very patient. She guided me through the policy and helped me understand everything in perfect detail. This is a great location!!! Very thankful for the people here!!"
We responded:
"Thank you for your 5-star review! "
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Johnathan Mcgrew

April 4, 2024

5  out of  5
rating by Johnathan Mcgrew
"I was looking to save on my home and auto policy due to my insurance company continuing to raise my rates every year for no reason. Shopped around with multiple companies until I found Maribel Castilleja office in my area and gave them a try spoke to Ismael and he was very knowledgeable and informative of everything and walked me through all the best coverages for me. I was able to save a lot on both my home and auto."
We responded:
"Thank you for taking the time to leave a review about your experience with our agency! We are thrilled to hear that Ismael provided you with knowledgeable and informative assistance while helping you find the best coverage options for your home and auto policies. It's great to know that you were able to save by switching to our services."
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Amanda Garcia

March 15, 2024

5  out of  5
rating by Amanda Garcia
"I Highly recommend Kristi State Farm Her customer service was always timely and pleasant. Thank you so much for your excellent service, patience, and consideration of my insurance needs."
We responded:
"Thank you so much for taking the time to leave such a great review! We love having Kristi on our team and glad to hear she took care of you. "
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Hector Govea

March 9, 2024

5  out of  5
rating by Hector Govea
"Excellent service and affordable prices!! 💯"
We responded:
"Thank you for your 5 star review! "
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Isabel Quiroz

March 4, 2024

5  out of  5
rating by Isabel Quiroz
"¡Tiene un equipo super amable! Ismael estuvo muy dispuesto a responder todas las preguntas o dudas que tenía. El proceso fue muy rápido. Además logró conseguirnos un excelente precio por mis vehículos."
We responded:
"¡Gracias por tus amables palabras y tu reseña de 5 estrellas! Nos alegra saber que tuviste una experiencia positiva con nuestro equipo, especialmente con Ismael. Nos enorgullece brindar un servicio al cliente excepcional y asegurarnos de que todas las preguntas y preocupaciones sean atendidas de manera oportuna. Es genial saber que el proceso fue rápido y eficiente para ti. También nos complace haber podido conseguirte un excelente precio por tus vehículos. Agradecemos tus comentarios y esperamos poder ayudarte nuevamente en el futuro."
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Candida OSEGUEDA

March 2, 2024

5  out of  5
rating by Candida OSEGUEDA
"Great experience! Ismael was very kind and helped me find the best prices for my auto insurance. 🙂🙂"
We responded:
"Thank you so much for your 5 star review! Ismael rocks! "
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Janice H

January 18, 2024

5  out of  5
rating by Janice H
"State Farm has excellent customer service 👌 Patty & Ismael are great in meeting all of my insurance expectations 👏"
We responded:
"Thank you Janice for your 5 star review! We appreciate your business."
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Oscar Tolentino

January 18, 2024

5  out of  5
rating by Oscar Tolentino
"Very happy with the help the team provided!"
We responded:
"Thank you for taking the time to leave us a 5 star review! "
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Claudia Lobato

January 5, 2024

5  out of  5
rating by Claudia Lobato
"Marybel and her team are awesome! Ismael was extremely kind, answering all my questions and made the process seamless. Thank you!"
We responded:
"We LOVE your review Claudia! Thank you!"
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Carlos Hidalgo

December 7, 2023

5  out of  5
rating by Carlos Hidalgo
"Ismael was very helpful throughout the entire process. Insurance can be difficult to understand and a tedious process, yet Ismael made it very easy to switch over by prioritizing my preferred method of communication, answering all of my questions, and going the extra mile to ensure every coverage I needed was reviewed. Happy with my switch of both Auto and Homeowners with State Farm!"